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How We Handle Your Privacy

When you open an account with beta123, your personal information, payment details and account activity are protected by clear, straightforward practices.

Data encryption on all account pagesPayment info never stored after withdrawalSecure logout across devices
beta123 How We Handle Your Privacy
REACH OUR TEAM

How to Ask About Your Privacy

We keep privacy requests simple. Contact us through live chat during lobby hours, email our support inbox anytime, or message us on social media. Our team in Bandung and across Indonesia responds to privacy and data-access requests within three business days, and we can walk you through how your information is stored, who can see it, and how to update it.

Team online

Live Chat

Ask about your data in real time. Open the lobby, tap the chat icon in the bottom-right corner, and ask for our privacy team. Response time is under 5 minutes during peak hours.

Email Support

Send privacy questions to [email protected]. Include your account email and describe what information you'd like to know about or change. We reply within 3 business days.

Account Settings

Go to your profile, tap Privacy & Data, and download a copy of what we hold. You can also request corrections or deletions of specific fields from that same menu.

SECURITY & CONTROL

How We Protect and Store Your Data

Your account data lives on encrypted servers and is backed up daily so it cannot be lost.

Encryption Standard

All data in transit and at rest uses AES-256 encryption. Payment details are never stored on beta123 servers; they flow through tokenised payment gateways only.

Two-Factor Authentication

Turn on 2FA in your account security settings. Each login attempt sends a unique code to your registered phone or email; we verify it before access is granted.

Payment Data Handling

We do not retain card numbers, bank details or DANA/OVO/GoPay IDs. Payment processors handle that data independently; we keep only transaction IDs and timestamps.

Data Retention Policy

Your game history and account records are kept for seven years as required by Indonesian financial regulations. After that period, they are automatically and completely deleted from all systems.

Access & Correction

Request a full data export anytime from Privacy & Data in your settings. You can also ask us to update or remove personal information by contacting our support team.

Breach Notification

If any unauthorized access to your data occurs, we notify you by email and through in-account alert within 24 hours, and we explain what happened and what to do next.

Privacy Questions Players Ask

No. We never see your full payment credentials. When you deposit, your DANA, OVO, GoPay or QRIS login is handled by the payment provider's secure gateway. We receive only a confirmation token—not your actual account number or PIN. The same applies to withdrawals; funds go back to your registered payment method without us storing that information.

We keep your complete game history and account records for seven years to meet Indonesian financial compliance rules. After seven years, all data is automatically purged from our systems. You can request a download of your history anytime from your account's Privacy & Data page.

When you close your account, we stop collecting new data immediately. Your existing history remains stored for the required seven-year period so we can respond to disputes or regulatory inquiries. After that, it is deleted. Until then, you can request to know what we hold or ask for corrections by contacting our support team.

Yes. We use cookies to remember your login session, keep you signed in across pages, and track which games you open so we can show you relevant content. You can turn off non-essential cookies in your browser settings; essential ones stay on so the platform works. We do not sell this data to advertisers; it is used only to improve your lobby experience.

Yes, but with limits. We can delete optional data like your phone number or profile photo immediately. However, transaction records, game history and account login data must be kept for seven years to comply with Indonesian law. Contact our support team to discuss which fields you'd like removed; we will process what we can within three business days.

Email [email protected] right away and describe the issue. Our privacy team will investigate within 24 hours. If you believe a breach has occurred, we'll also notify you through your account and explain what steps we took to secure your data and prevent future incidents.

We share your data only with payment processors (like DANA, OVO, GoPay and QRIS gateways), our hosting provider and our fraud-prevention vendor. We do not sell data to marketers or third-party advertisers. All partners sign strict data-protection agreements. Your betting history and personal details stay within beta123.